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Keywords / Skills : Quality Analyst, Quality Coach, Six Sigma, Lean, Green Belt, Kaizen, TQM, 6 Sigma, Quality, Black Belt, Team Leader Quality

1 - 5 years
Posted: 2018-12-25

Nationality
India
Industry
ITES/BPO
KPO/Analytics
Function
Customer Service/Call Centre/BPO
Role
Quality Assurance Executive
Education
Any graduate
Posted On
25th Dec 2018
Job Description
Urgently Required Team Lead Quality with Minimum 1-2 year experience on papers as Quality TL from BPO background. Should have handled the Quality of Chat Process or Blended Process 

* Manage a team of QA’s also should be good in making Quality reports.
* Good in Analyzing fatal errors and non-fatal errors reports which impacting the process and take
corrective/preventive action
* Should Monitor QA’s , deviations & take initiate corrective measures..
* Participate in design of quality parameters & standards (SOP)
* Identify the gaps in current process & systems in order to improve overall
quality of Process.
Prepare and analyze internal and external quality reports for management staff
review.
* Should have done some certifications in the field of quality assurance, preferably Six Sigma. Should know about 7 tools of quality
Primary Qualifications:
Should be Graduate from any stream
Should have good communication skills both Spoken and written.
Good Excel Knowledge (V lookup- H lookup) with logical approach required.
Job location– E-25, Sec- 63, Noida
5.5 day’s working –Flexible Shift
Good Salary + bonus+ meals+cab (As per location
Able to join ASAP
Contact HR – Sharan Jaisingh (9650773467) Sanjeev ( 9911308581)



About Company

Vcare Call Center is a privately held organization and was incorporated in 1999. The company provides business process outsourcing solutions to small and large scale establishments.

We are a US incorporated firm and have corporate offices in downtown Seattle, WA. Our primary service offerings include call center services, back office solutions, knowledge process outsourcing services, software development solutions, IVR services and telecom billing solutions. We operate 24x7 and are available to assist you with your business requirements according to your time zone.

Our delivery centers are located in:

North America (New Jersey) Asia (India)

Vcare is committed to delivering complete customer satisfaction to its clients. Our wide range of customer care services are aimed at providing a one-stop-destination to our clients where they can find solutions for all their customer support requirements. We hire the best and the brightest agents to work on our clients' projects and provide them extensive training to prepare them for the job ahead.
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