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Team Leader, Bhayander(Mumbai)

Keywords / Skills : Team Leader, TL, International BPO, International Voice, BPO, Inbound, US, Team Handling

1 - 6 years
Posted: 2019-05-09

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Team Leader
Education
Any graduate
Salary
4.20 - 6.50 lacs
Posted On
9th May 2019
Job Description
Dear Candidate
Process: Inbound/Outbound/Collection
Candidate should be from International voice Process
Roles and responsibilities:
  • Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations 
  • Strong orientation towards Customer Experience
  • Manage projects as assigned within defined metrics and timelines
  • Responsible for management of Engagement, Attrition and ESAT for the team
  • Resolve employee concerns with urgency & accuracy
  • Engage in effective Career Development activities like effective career coaching and counseling.
Interested candidate with relevant experience do share your updated resume on
[HIDDEN TEXT] or can call on 022-49856803



About Company

PES HR SERVICES IS A RECRUITMENT AND STAFFING COMPANY BUILT ON TRUST. THE COMPANY SERVICES SENIOR AND MID LEVEL POSITIONS ACROSS VERTICALS OF AEROSPACE, OIL AND GAS, FINANCE, INFORMATION TECHNOLOGY, EDUCATION AND OTHER AREAS. WE HAVE A TEAM OF 35 RECRUITMENT PROFESSIONALS BASED OUT OF OUR OFFICES IN MUMBAI. WE HAVE HANDLED ASSIGNMENTS PAN INDIA AND ACROSS THE WORLD.
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