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Team Leader / Asst.manager - HRO UK Process - Noida - (Job Id:3404)

Keywords / Skills : hro, "team leader", "assistant manager", tl, bpo, "voice process", "hr operations"

4 - 9 years
Posted: 2019-08-14

Job Description
  • Team Leader in International Voice based customer service Operations, HRO Process preferably.
  • Develop the team members in line with the needs of the service delivery requirements
  • Performance appraisal of team members and counseling for performance and capability building in conformance with goals
  • Career progression for all personnel and succession planning for all critical resources
  • Attending client calls and stakeholder management & help operations/delivery team to build behavioral competency
  • Drive continuous improvement culture
  • Take active role in the strategy to be adopted, driving improvements in the process & delivery models
  • Ensure resource availability to meet the forecast & arranging cover when needed
  • Develop the succession plan in line with the needs of the service delivery requirements
  • Strengthen the Quality Governance post gap analysis as a part of Ci
  • Exposure to Operations management including Quality Assurance, People management UK Client Management, Transition and Innovation
  • Individual contributor processing role. Plan and manage activities to build a sustainable delivery for successful delivery of services.
  • Exposure towards E-Sat Projects
  • Flexible to work UK hours (9:00hrs contractual in working window starting 08:00AM and until 02:00AM IST )
  • UK HRO Domain experience(Preferred)
  • Attending client calls and stakeholder management & help operations/delivery team to build behavioral competency
  • LEAN or SIX SIGMA Project Certification a plus
  • Proficient in MS Office
  • Flexible to work on weekends as per business requirements Flexible for mid-term and long term Business Travels

Subject/Job Id : Team Leader / Asst.Manager - HRO UK Process - Noida - (Job Id:3404)



How to Apply?


Email your resume with Subject Line: Team Leader / Asst.Manager - HRO UK Process - Noida - (Job Id:3404) to : jobs at the searchhouse dot com and then you may call on Tuhina/9953003630

About Company

Our client is a European MNC in IT and BPO Services
Portfolio of offerings on the market: consulting, systems integration, business solution publishing, infrastructure management and business process services.
With more than 44,000 employees in more than 20 countries, had a turnover of 4.1 billion euros in 2018. In India more than 5,000 people working across 4 delivery centers: Noida, Bengaluru, Chennai and Pune.The India operation serves more than 70 customers, including 8 of the Group's top 10 clients. The Company's proven offshore capabilities ensure superior value to its customers in terms of cost advantage, quality, speedy delivery and enhanced flexibility.

We are looking for talented workforce to work in UK Shifts 06:00 am till 1:30pm (any 9 hours of shift)
5 days a week with subsidized Meals and Pick & Drop facility.
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