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Keywords / Skills : Team Leader, Team handling, performance metrics, Customer Services, Customer support

0 - 5 years
Posted: 2019-10-22

Customer Service/Call Centre/BPO
Team Leader
3.50 - 4.20 lacs
Posted On
22nd Oct 2019
Job Description
  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Should take care of project deliverable with quality to client as per client agreement
  • Proven work experience as a team leader or supervisor
  • In-depth knowledge of performance metrics
  • Good PC skills, especially MS Excel
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Degree in Management or training in team leading is a plus

About Company

We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
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