Opus Consulting Solutions is a leading payments domain focused technology services provider headquartered in the United States, with solution delivery centre in Pune, India. Our 400+ professionals combine a wealth of experience, domain expertise, technology capabilities and mature processes to deliver market-leading solutions in areas of Payments processing, Risk, Fraud, Card & Account Management using modern and disruptive technologies. Opus has provided innovative solutions for clients in more than 25 countries that include millions of sub-second stock transactions, prepaid card programs, card-less ATM withdrawals and integration of multiple channels such as traditional, web, mobile and kiosks for seamless service delivery. Opus caters to several marquee names in the payments industry and is on a mission to drive digital transformation of payments systems.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases