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Keywords / Skills : Team Lead, Project Lead, QA Lead .

1 - 3 years
Posted: 2019-06-01

Job Description
  • Delivery of team sales, service level components, quality and productivity targets & indicators. 
  • Operational Management: Managing the floor, adherence to schedule.
  • Ownership and problem resolution. 
  • Coaching and feedback, responsibility for delivery of the defined customer experience in every File. 
  • Training and development of staff. 
  • Motivation, leadership of a team 
  • Conducting performance appraisal for the team. 
  • Communication and being a focal point of dissemination of information from management to team and vis versa. 
  • Work very closely with team members to solve customer problems. Also needs to understand agent's problems and weaknesses and address these. Offers solutions and suggestions for process and product improvement to management. 
  • Possesses certain additional supervisory level authority for reversal of charges. Responsible for making decisions on training requirement for team members and adjusting targets to suit the needs of the business. 

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