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Team Lead - Operations (Voice /US/ Night Shift)

Keywords / Skills : Senior Process Associate, Senior Process Executive, Senior Tele caller, Team Leader, Team Handling, Group Leader, People Management, HandlingA Team, Team Management, TL, Lead Generation Sales, TeamCoach, Teamlead, Team manager

2 - 7 years
Posted: 2018-12-29

Customer Service/Call Centre/BPO
Team Leader
Posted On
29th Dec 2018
Job Description
* Manage a team of CSAs working towards pre-defined targets

* Responsible for maintaining discipline and absenteeism of team on the floor

* Responsible for staff retention within the team

* Ensure prompt and accurate service and achievement of targets

* To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently

* To identify training / coaching needs of the team members and provide the same to the Manager 

* To assist new members of the team by updating knowledge & bridge process gaps

* Be directly responsible towards fostering the development of team by motivating them

* To ensure team achieve productivity and quality roster adherence

* Ensure the professional and ethical conduct of team members

* Accountable for smooth flow of operations

* Coordination between Managers and Team Members

* Abide by companies and clients Information Security policies.


* Good Comm. Skills.

* Min 2+ Years of Call Center Experience  

* Time Management

* Ability to multi-task

* Ability to work well in and promote a team environment

* Excellent understanding

* Quality focus

Interested candidates can call  Raj - +918939883311

About Company

Eminent offers customized top class IT outsourcing solutions that stand up to the
expectation of the clients all across the globe. Our services extend to countries like USA,
Australia, Middle East and European countries. We out—stand for our commitment,
honesty, hard work, collaboration and passion towards providing the best quality driven
BPO and Call Center Solutions with skilled professional approach. We serve in the areas
of Customer Interaction Services (call center) and Business Augmentation Services (BPO
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