Team Lead role requires major emphasis on solution provisioning to improve efficiencies by automation and development of simple yet powerful tools/applications. Guiding the team on technical and functional challenges and taking complete responsibility of the solution is also a part of this role.
Understand business requirements and translate them into technical requirements.
Managing a set of resources with varied skill sets including but not limited to .Net, SQL and VB Scripting.
Testing of the application / tools / solutions and changes developed
Maintenance and Troubleshooting of internally developed applications and other solutions but not limited to Scripts for Reporting, LDAP and complex SSIS packages
Create specification, technical documentation and estimations as required for various projects.
Delivery of assigned assignments in the allocated time and budget
Other duties as assigned:
Masters \ Bachelors \ Diploma Holders in Computer Science preferred
Technical Experience Required
Certification in MVP/MCSD Certified (Especially one of these in ASP.NET/C#/MVC) preferred
More than 7 Year experience working in a modern commercial web development environment and shipping solid product
More than 5 Year experience working on MVC 5
More than 5 Year experience working on HTML & Java script
More than 7 Year experience working on C#
More than 5 Year experience working on WEB API, WEB SERVICES (preferred)
More than 3 Year experience working on JQuery
More than 3 Year experience working on TFS (preferred)
More than 3 Year experience working on SVN (preferred)
More than 5 Year experience working on SQL Server/MySQL/Oracle
Functional Experience Required:
Experience in Technical Documentation preferred
Technical Design and UX Sensibilities; Experience working on product and application development
Exposure and experience in Healthcare domain preferred. Required Competencies
Proficient in troubleshooting skills
Strong Analytical and quantitative skills
Ability to work both independently as well as within a team
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases