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Team Lead - Application Support

Keywords / Skills : Application support, Production support, Application Monitoring, Deployment, Devops, application deployment , Platform Management

4 - 7 years
Posted: 2018-03-26

IT/ Computers - Hardware
IT/ Computers - Software
Telecom/ ISP
Team Leader/ Technical Leader
Other Telecom/ISP
Posted On
26th Mar 2018
Job Description
- Application Support: (60%)

a. Responsible and accountable for Application Monitoring, Performance Tuning and Testing

b. Act as the subject matter expert for the assigned new products/service offerings

c. Responsible to update the configuration management tools and modules for the purpose of

streamlining, implementation and supportability.

d. Identify system bottlenecks for service improvement and raise proposals with the technical leadership

team for streamlining

e. Accountable for the product maintenance and monitoring, administer and maintain overall production

and internal environments.

f. Collaborate with Engineering & IT team to create preliminary design concepts,

g. Provide input to implementation teams, create backup and roll-back plans and drive the

implementation process for overall product roadmap

h. Provide third line application support on complex applications (developed both internally and

externally) for troubleshoot and resolve complex problems

i. Provide operational and technical application and systems support to customers and internal business


j. Follow appropriate department and company procedures (Eg: i.e. change control, security and auditing,

release, configuration, problem and incident management)

k.Lead and minimize adverse impact of incidents and problems on business and prevent recurrence of


- Team Development and Management: (30%)

a. Collaborate with HR to identify training needs of the team and cascade programs accordingly

b. Coach and develop team members

c. Encourage open forums to share knowledge within the team

- Documentation: (10%)

a. Ensure incidents and problem reports are recorded and updated

b. Contribute to management reports and ensure all technical and non-technical documentation is


About Company

Karix Mobile Pvt. Ltd. is a global mobile engagement provider with 18 years of mobile CRM experience. Our SaaS, cloud based technology enables brands to intelligently personalize mobile communication for the omni-channel consumer, across marketing and customer care interactions. Through a single campaign management tool and a robust set of open APIs, our best-in class platform powers billions of mobile messages monthly across channels including SMS, Voice, Push, Social and OTT. We serve 1500+ leading enterprise clients and are a trusted connection for over 1000+ carrier networks across the globe.
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