Karix Mobile Pvt. Ltd. is a global mobile engagement provider with 18 years of mobile CRM experience. Our SaaS, cloud based technology enables brands to intelligently personalize mobile communication for the omni-channel consumer, across marketing and customer care interactions. Through a single campaign management tool and a robust set of open APIs, our best-in class platform powers billions of mobile messages monthly across channels including SMS, Voice, Push, Social and OTT. We serve 1500+ leading enterprise clients and are a trusted connection for over 1000+ carrier networks across the globe.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases