PlaceNet Consultants has successfully emerged as a reputed name in the field of recruitment solutions. Our Board includes seasoned professionals and industry veterans, who not only have passion for business & technology, but endeavor to achieve high levels of customer satisfaction. Expertise and Experience of the leaders in our organisation has enabled us to build a record of 100% reference-able Clientele.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases