Job Summary
Company Name
TATA Consultancy Services Ltd.
2 - 4 years
Key Skills
Service Desk Analyst,Service Desk,IT helpdesk,IT service desk,Technical helpdesk,IT support,Helpdesk,deskstop suppport,techinical support,Printer Troubleshooting,Desktop Support Engineer,Desktop Engineer,Technical Support Engineer,IT Help Desk, servi
Customer Service/Call Centre/BPO
• Customer Service Executive (Voice) • Technical Support Executive ( voice)
Posted On
13th Jun 2019
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About Company

Just as an organization needs the right talent to drive its business objective, people need the right environment to grow and achieve their career goals. The moment you step into TCS, you would be greeted with that unmistakable feeling of being at the place. Along with that, working with TCS affords you with a sense of certainty of a successful career that would be driven by boundless growth opportunities and exposure to cutting- edge technologies and learning possibilities.

The work environment at TCS is built around the belief of growth beyond boundaries. Some of the critical factors that define our work culture are global exposure, cross-domain experience, and work-life balance. Each of these elements goes much deeper than what it ostensibly conveys.
  1. A part of the Tata group, India's largest industrial conglomerate
  2. Over 198,000 of the world's best-trained IT consultants across 42 countries
  3. The 1st Company in the world to be assessed at Level 5 for integrated enterprise-wide CMMI and PCMM
  4. Serving over 900 clients in 55 countries with repeat business from more than 98.3% of the clients annually
  5. 49 of the Top 100 Fortune 500 U.S. Companies are TCS clients

Job Title:

TCS BPS Hiring for Service Desk Analysts @Pune(Source-Nash Dsouza-HR)

Job Description

TCS BPS Hiring for Service Desk Analysts @Pune(Source-Nash Dsouza-HR)

********Reference: It is mandatory to write "Nash Dsouza-HR" & "EPCN Number" as reference on top of your resume********

Greetings from TCS BPS!!!

A global IT and business solutions leader, TCS has an employee strength of 4,19,000+ with offices in 46 countries, a footprint on 6 continents and a revenue of $17.58 Billon (2017). TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A, SCM, CIM and HRO.

TCS is one of the country's largest equal opportunity employer with more than one-lakh female associates and is a continuously ranked a leader in the 'India's Most Respected Companies' survey conducted by the Business World magazine

Qualification: Graduate with (2 to 4 years) of experience in can apply.

Role IT Service Desk Analyst

Job Location: Kolkata

Shift: (US shifts)- Rotational

Skills Required:

2 to 4 years of IT Service Desk

Excellent Communication Skills both Written and Verbal is a mandate

Job Description

Candidates applying for the role should be well versed with the following

i) MS office/MS Outlook Configuration

ii) Printer Scanner Configuration/ Troubleshooting

iii)Active Directory Activities (Domain Joining, Disable Enable Accounts, User Access Management)

iv)BASIC Networking LAN Troubleshooting

v)VPN Break

vi)Software Installations

vii)ITIL Framework ITSM Tool (Preferably Service Now)


1. Any Graduates with relevant experience of 2-4years can apply

2. Should have good communication & Comprehension skill.

3. Minimum 15 or 16yrs of regular education (10th + 12th + 3 or 4years Graduation) BE/ B. tech not eligible

4. Willingness to work in any shifts (Including night shifts) can apply.

5. Candidates who have attended the selection process in the last 6 months will not be eligible to apply again. 

*Immediate Joiners or Candidates with 30 days’ or less Notice Period shall be preferred

*Please Note: Interested Candidates Are Expected to Walk -In At the Given Venue *

Interview Date:17th June 2019 (Monday)

Interview Time 10.00 am to 12:00pm

Interview Venue :

Tata Consultancy Services

SP –S3 Tikona Building

Plot No 2&3 MIDC- SEZ Rajiv Gandhi Infotech Park

Hinjewadi Pune Phase III

Pune 411057

Mandatory Registration (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview. Follow the below steps to register and mention the EPCN number on your resume

Step 1: Go to link (

Step 2: Select India geography & next click on Experienced Professionals link

Step 3: Go to create your profile (For New Users) link & fill the details. (Please select area of interest as BPS)

Step 4: You will get the EPCN number & Password to your personal e-mail ID.

***Please carry any GOVT original ID (voters ID/ PAN CARD/ driving license) for your identity purpose***

*** Kindly share this information with your friends and bring them along with you ****

TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If at all you notice the above please bring it to our attention immediately

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