Send me more jobs like this

Tariff Management

Keywords / Skills : Traffic, RMR standards, Creating/checking, Tariff by Agent Manager

1 - 6 years
Posted: 2018-09-12

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Education
Any graduate
Posted On
12th Sep 2018
Job Description
Key Result Area (KRA):

Ø The person in this position is expected to be efficient, responsible and of high integrity, and is required to maintain a high degree of confidentiality.

Ø Update website quick and accurately on a day to day basis

Ø Monthly price checks on the website to ensure the website meets the consumer focus / RMR standards /Creating/checking/updating the static pages on a regular basis

Ø Tariffs Retention management (Tariff by agent manager)

Ø Tariffs display management (Tariff by Agent Manager)

Ø Manage Product Knowledge Database

Ø Tariffs Information Roll-out to all

Ø Analyse suppliers’ performance

Ø Allocate Service ratings to the suppliers

Ø Assist any member of the company on the queries related to Energy

Ø Generate various daily, weekly and monthly reports

Ø Generate top tariffs data

Ø Manage collective campaigns

Ø Website testing

Ø Display a willingness to help others to develop skills in order to achieve goals and improve performance.

Ø Proactively ask for support intervention from stakeholder from other departments whenever required.

Skill:

Ø Excellent Communication Skill (Verbal / Written).

Ø Good Analytical & Comprehension skill.

Ø Good working knowledge ‘Of computer systems’ mainly Excel

Ø Basic knowledge of SQL & MYSQL.

Ø Ability to multi-task & work in a stressful environment at times.

Ø Be organized and capable of working within set time frames, delivering work of a high standard.

Ø Have a flexible approach to shift times.

Notes:

Ø 5 days a week working.

Ø This role does not carry any incentives.

Ø Company transport shall not be provided.

Ø Other benefits like Health Insurance for self, spouse & up to 2 children & Food Allowance is available



About Company

Bluestone Consulting recruits people for international Call Centers in Bangalore...Bluestone deals with ITES/Retail/KPo/Bpos in voice and non voice process..Bluestone has talented recruiters who are well versed with screening the profiles of the candidates and then scheduling them for an interview wherein the candidate get Spot offers with the company selected..
Walkin for you