ITBMS was founded in 2005, headquartered in Edison, New Jersey with large presence in Chennai, India. ITBMS provides customer‐focused IT and business consulting services, strategic staffing services, and educational services. Since inception, ITBMS has addressed the dynamic nature of the global economy with IT solutions that are flexible and adaptive to our client’s needs and provide a solid return on investment. ITBMS is the Authorized Education Partner of SAP in Chennai and certification form SAP AG, Germany.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases