We are looking for Talent acquisition - for Technology hiring based at Gurgaon/ Delhi for our own Firm - Mastermind Network.
Exp. - 1 -4 years with exp. in Technology Hiring .
We have an office at Gurgaon ( DLF Galleria - DLF Phase -4 ) and at Delhi ( Bhikaji Cama Place - near the metro station of EIL ( BHIKAJI CAMA PLACE)).
Request you to please share your updated profile with us with your availability for a F2F interaction . We require people to join within 15 days of time or immediate joining would also be an advantage.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases