VDart is an IT Solutions organization, headquartered in Alpharetta, Georgia with operational presence in the US and India. VDart Inc is one of the leading Information Technology (IT) service provider in the nation. VDart has augmented their staff with highly qualified and trained consultants who are experienced and certified with the latest technologies in their specific domains. Their professionalism and expertise have added value to our customer’s projects. VDart is also a preferred vendor to dozens of Fortune 500/1000 Corporations, and other IT consulting firms.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases