Company Details: About Evoke HR: We are an Executive Search & HR Consultancy is a young emerging organization established by HR professionals with the objective of providing comprehensive staffing & Manpower solutions to the organizations. We believe in understanding the clients business, so as to proactively align the HR process with the business needs of our clients. We believe in providing a solution for all the HR related activities. Website: www.evokehr.com/
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases