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Keywords / Skills : "IT Support", Technical support

7 - 14 years
Posted: 2019-02-19

Industry
IT/Computers - Software
Function
IT
Role
Technical Support Engineer
ERP, CRM - Support Engineer
Product Manager
Posted On
19th Feb 2019
Job Description
ROLES AND RESPONSIBILITIES

• Be part of a highly skilled team of engineers developing our next gen platform that impacts internal/external teams at Apptium. • Directly manage all customer interactions and co-ordinate efforts on support issues and cases. Be the escalation point for all issues related to support for assigned accounts. • Manage day to day issues relevant to support - Be hands-on with handling incidents, coordinating calls and following problems to a resolution. • Participate in triage calls, assess issues technically and engage with teams across the organization as needed for resolution • Coach interacting teams on product best practices • Contribute to engineering efforts for product improvement • Report on key support metrics – Analyse and devise methods to improve overall performance and adherence to support goals and organizational objectives
Familiar with Java technologies: JSP, Servlet, Spring MVC, Spring Boot, Spring Security, Hibernate, JDBC, Jersey
Experience with Big Data (Neo4j, Couchbase, MongoDB)
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