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Support Manager

Keywords / Skills : Java, j2ee, Support

10 - 20 years
Posted: 2018-10-29

Job Description
Position: Support Manager

Total experience: 10+ yrs

Desired Skills and Experience

Bachelor’sor Master’sdegree in Engineering with 10 to 13 years of progressive experience in supporting enterprise software products.

Experience with Cloud, Java J2EE, Salesforce technologies is required.

Minimum 3-5 years of Customer Support experience supporting and implementing Software products, preferably in a global-customer facing role.

Excellent problem solving & troubleshooting skills is required.

Should possess understanding & leadership in support processes, KPIs & SLA management

Ability to handle escalations and drive customer communications on daily basis

Good experience in providing analytics & metrics on team performance is expected

Should be fluent & excellent in written and oral communication skills

Experience & Achievements in people management skills is a must

Key Skill(s)

About Company

Global Technologies premier human resource placement agency and has established itself as a reputed multi-faceted team of highly qualified and experienced consultants, from diverse professional fields and expertise, who understand the rapid changes taking place in the global business environment. Based in India –third largest pool of skilled manpower in the world, we are well positioned to service the varied staffing needs of diverse business segments. One of our client looking for the below mentioned position.
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