NeelBlue Technologies provides IT consulting and technical expertise to all its clients across the globe. We focus on CRM, Data Integration and BI (Informatica), Application Development (Java/Microsoft Technologies) helping our clients increase quality and efficiency of their IT operation while reducing price and risk in software development, deployment and support. We are expanding our services to provide offshore support to one of our biggest security client based in USA and currently adding operation support engineers at Hyderabad(India) location.
• Good Interpersonal Skills • Good communication skills • Eye for detail • Ability to work under pressure • Target Oriented • Quick Learner • Basic understanding of Ms Office • Networking / referencing skills
Core JAVA, Strong verbal and written communication skills with the ability to liaise with a variety of stakeholders problem solving skills the ability to work under pressure attention to detail competent technical skills the ability to work in a team
Excellent communication skills (written and verbal). Ability to communicate correctly and clearly with all customers. Work successfully in a team environment as well as independently. Good comprehension skills ability to clearly understand and state
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases