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Support Engineer

Keywords / Skills : o Graduation(BA/BSC/BE/BCA/Diploma) with good communication skills and ability to learn software tools (able to work on computers for long hours)

0 - 3 years
Posted: 2019-03-08

Nationality
India
Industry
IT/ Computers - Software
Function
Customer Service/ Call Centre/ BPO
Role
Fresher
Education
Any graduate
Stream:
Any
Posted On
8th Mar 2019
Job Description
The successful Operation Support Engineershould be able to use below software tools to log the cases/tickets regarding alarm activities:

o SureView (video monitoring software)

o Guard Tour Interface (logging remote video tours)

o Outlook (sending internal/external communications)

o No interaction (phone call) required with client from India (only monitoring needs to be done from India office using software tool to push cases to L2 team seating in USA)

o Must be able to maintain concentration, visual acuity and alertness for long periods of time.

o Requires sitting for long periods of time, telephone conversations and use of electronic mail.

o Job tasks are performed in close physical proximity to other people.

o May assist with other company projects as directed by company leadership team.

About Company

NeelBlue Technologies provides IT consulting and technical expertise to all its clients across the globe. We focus on CRM, Data Integration and BI (Informatica), Application Development (Java/Microsoft Technologies) helping our clients increase quality and efficiency of their IT operation while reducing price and risk in software development, deployment and support.
We are expanding our services to provide offshore support to one of our biggest security client based in USA and currently adding operation support engineers at Hyderabad(India) location.
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