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Support Analyst with CyberArk, Zurich

Keywords / Skills : L2 Support Analyst, Zurich

5 - 8 years
Posted: 2019-07-04

Software Engineer/ Programmer

Posted On
4th Jul 2019
Job Ref code
Job Description

Project Description

We are seeking a Production support analyst to work in 2nd level support team based in Zurich. The desired candidate will be required to work on daily operational tasks in supporting client's Identity and Access Management services in alignment to client's operational and production assurance guidelines.
An ideal candidate would be someone with strong background in supporting Identity and Access management infrastructure and/or other security services in large organisations, preferably financial institutions


Release management: Deployment of releases in the managed environments following standard practices and policies within the organisation.

Application Administration: Proactive involvement in administration of the applications with a target to minimise business or operational impact. Application availability and usability are the other important KPIs.
Work closely with different areas of the business and IT, analyse the provided information and make recommendations for change where applicable.

On-boarding/configuration of systems/applications to the various legacy or strategic IDAM (Identity and Access Management) solutions.

Liaise with Level 3/Engineering teams to find sustainable solutions.
Incident and Problem Management: Ensure that application incidents are captured, recorded, analysed and escalated appropriately. Repeat incidents are captured; Problem management process is kicked off and tracked to closure.

Documentation: Maintenance of information, support guides and other artefacts for supported applications and underlying infrastructure. Generate ad-hoc compliance and audit relevant reports.


Experience with CyberArk :
o Installation and Configurations of components of Cyberark Like CPM, Vault, PSM, PSMP
o Troubleshooting issues with Cyberark service/end users issues

Knowledge on LDAP, Active Directory, RDBMS/MS SQL
Knowledge of Application Server (Apache, Tomcat & WebSphere etc.).
Moderate experience in Unix Shell and Perl scripting.
Working Expertise on Platforms: Unix and Wintel

Qualification & Experience
Bachelor degree in computer science or equivalent
>5 years of experience within IT Security/Identity Management role
Banking related IT support experience would be a plus.
ITIL Foundations Certified would be an added advantage.
Nice to have
Working knowledge of other products - CA Siteminder, CA Arcot , Any 2FA product like RSA, Mobile based 2FA
Working knowledge of Log analysis/Automation tools - Splunk / Appdynamics

  • English: Upper-intermediate

About Company

Luxoft, a DXC Technology Company, (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Luxoft uses technology to enable business transformation, enhance customer experiences, and boost operational efficiency through its strategy, consulting, and engineering services. Luxoft combines a unique blend of engineering excellence and deep industry expertise, specializing in automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. For more information, please visit
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