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Support Analyst

Keywords / Skills : Support Analyst, Sr.support Analyst, Senior Support Analyst

2 - 5 years
Posted: 2018-10-12

Industry
IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
Posted On
12th Oct 2018
Job Description
Main Responsibilities:
The following is a list of the initial responsibilities for the role:

  • Provide technical support for English Opidis customers
  • Log support calls into our ‘SupportCenter’ and keep the call log up to date at all times
  • Investigate, reproduce (if possible) and suggest solutions to customer’s problems
  • Log product defects and change requests into the Defect Tracking System
  • Liaise between customers and Product Development teams to ensure all queries are handled appropriately.
  • Provide feedback to development on application features and problems
  • Create entries to the internal knowledge base on common issues
  • Assist customers with administrative tasks.
  • Assist in testing new releases of products to assure compliance.

You will enjoy working as part of a team and as the role is predominantly customer facing it is essential to have good communication skills. 
Required Skills:
The following list details the skills required for the position:
  • Excellent verbal and written communication skills in English
  • Excellent problem solving, trouble-shooting and multi-tasking skills
  • Highly motivated and determined team player
  • Tenacious and self-disciplined
  • Productive under pressure with a flexible and helpful attitude
  • Flexible on working on various tasks in alongside general support
  • Conscientious attitude towards quality and detail
  • Ability to adapt to fast moving and changing environment



About Company

Idox Group
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