• Strong quantitative and analytical skills familiar with logistics and production planning concepts • Needs to have knowledge and experience on conducting analysis and provide direction for inventory allocation, implementing a standardized inventory management process or lifecycle management process. • Identification of opportunities to improve customer and business impact through using a process focused improvement approach. • Using process engineering best practices, identify areas for process improvement or development build processes, including process maps, to ensure appropriate management and governance of critical processes • Follow project plans to execute process development and/or re-engineering • Interact with both internal and external clients and understand their requirements • Manage communications, specific to their processes, for multiple levels of management, including executive level communications • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. • business intelligence and a deep understanding of customer's needs so that they can be transformed into application and operational requirements.Skill Set:
• Strong quantitative and analytical skills; familiar with logistics and production planning concepts • Needs to have knowledge and experience on conducting analysis and provide direction for inventory allocation, implementing a standardized inventory management process or lifecycle management process.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases