ETAD Consult - Our client, pioneering leader in professional IT training, Networking & Security solution. They are currently in need of a qualified candidate to fill the position below: Job Title: Supervisor/Operations Officer Location:Â Lagos Responsibilities Helping the team understand performance targets and goals. Training or ensuring that workers are properly trained for their specific roles. Scheduling work hours and shifts. Coordinating job rotation and cross-training. Providing real-time feedback on worker performance. Sharing company updates, financial results and new objectives with team members. Assisting in resolving emergencies. Identifying and resolving workplace problems, including tardiness or absenteeism Providing reports and activity updates to management. Assisting in hiring and firing activities, although often the supervisor requires managerial approval of all new hires or terminations. Requirements Minimum of OND in any related field 2-3 years proven work experience as a supervisor or in similar role Must be strict Knowledge of relevant computer applications Interpersonal skills Communication skills - verbal and written Strong leadership skill Problem analysis and problem-solving Attention to detail and accuracy Ability to learn Adaptability Smart and sharp Stress tolerance How to Apply Interested and qualified candidates should send their CV. The subject of the mail should be: "SUPERVISOR".
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases