Keywords / Skills : International BPO, International Voice, Customer Service, non voice process, chat process, communication skills, written communication, order management, hcl, Wipro, tech mahindra, amazon, email and chat
We are hiring for an international non-voice process and is looking for people with relevant experience. We are pleased to inform you that we are welcoming people who have experience in international BPO background with blended and voice process also into a process related to telecom/customer service domain.
* Excellent Verbal and Written Communication Skills in English is a must.
* Any Graduates/Undergraduates are acceptable.
* Candidate should have good thought process and must be confident.
* Willing to Work in Night Shifts (UK Timings).
Experience Required: -
#Freshers are welcome
# Experience into Telecom/Order Management domain would be an added advantage
Interested candidates are requested to call SADAF 7420052200, for queries regarding the interview.
JobShop Consulting is the name to reckon with IT, BPO, KPO, Banking, Finance, Manufacturing, Media & EMPI recruitment services. We ignited to succeed on 5th of Jan 2015. We at JobShop Consulting provide jobs, career advice and recruitment services.
Our company is well reputed for excellent mapping, accurate assessment with the right opportunity across the city. We believe in consistent performance and improvement of our services. Our major assets are people and want to deploy right people for the right job on the given time.
We want to hire people whose passion intersects with the job, so then they will not require any supervision at all. Their fire comes from within, not from without. Their motivation is internal, not external.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases