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Subscription Renewals Representative

Keywords / Skills : Subscription Renewals Representative

Posted: 2019-02-14

Other Roles
Posted On
14th Feb 2019
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Job Description

Our Team

You will be a key contributor to Informatica’s Maintenance Renewals Team and Global Customer Support (GCS) organization. The Maintenance Renewals Team is responsible for selling, supporting and managing maintenance and support for all existing Informatica customers. We are a highly successful and driven team that takes pride in being recognized as a best-in-class maintenance & support organization. Our team works closely with the Sales team, Support organization as well as other key teams to ensure both Informatica & customer success. This team is made up of motivated and highly talented members who work across many channels to maximize revenue for Informatica while also ensuring the success of our customers. 


Your Opportunity

This is an opportunity for a proven account manager within a highly successful GCS Team. You will be a driving force working in a fast-paced environment to ensure both Informatica and customer success.  This position will

collaborate with Informatica’s  Sales, Support, Legal & Operations teams to  manage a high-volume of accounts. This Maintenance Renewal position requires someone who is organized, motivated and driven to overachieve. Our goal is to ensure Informatica’s financial success while delivering to deliver a best-in-class customer experience.


Reporting to the Senior Director Maintenance Renewals for EMEA, APJ and LATAM, based in Frankfurt/Germany, you will be part of an award winning GCS Organization of over 500 employees in every region of the world.


Our Ideal Candidate

You are an outstanding account manager with proven results and recognized success in account management within the software industry and the region. You have excellent communication and negotiation/closing skills. You are self-motivated and able to successfully work with a wide range of individuals both within the customer accounts and within Informatica.  You possess excellent critical thinking skills. You have the ability to work aggressively, competitively and persuasively while demonstrating confidence, resilience and the highest standards of integrity & credibility. You are committed to the success of Informatica.



Your Responsibilities

Being responsible for a set of countries in the APJ region, the following includes a list of responsibilities that the Maintenance Renewal Sales Representative is expected to achieve successfully:
  • Meet or exceed defined monthly, quarterly and annual sales quota
  • Assist with accurate forecasting and weekly reporting
  • Obtain a clear understanding and adherence to Informatica Sales process and policies
  • Secure appropriate order information, per Informatica business process
  • Obtain a clear understanding of Informatica product and support value proposition
  • Understand customer license purchase and renewal history
  • Co-term customer renewals when appropriate
  • Position up-selling and generate cross-sell leads where appropriate
  • Discover and maintain certain customer data
  • Assist with qualifying the decision maker, buying process, budget and timeframe
  • Deliver  validated renewal quotes to customers 60 days in advance of expiration
  • Manage customer negotiations
  • Manage ongoing customer success

  • Ensure accuracy of CRM data and sales activity tracking
  • Assist with internal customer renewal status/history inquiries
  • Respond to/research/follow up
  • Preform all duties in an ethical & professional manner
  • Collaborate and cooperate with Field/Inside Sales Force
  • Maintain professional internal and external relationships




Your Qualifications

  • BA/BS or equivalent educational background
  • Excellent interpersonal/communication/negotiations/closing skills
  • 5 or more years experience in managing sales cycles, preferable in software industry
  • History of over-achievement of sales quotas and recognized success
  • Critical thinking, analytical, data manipulation and other technical skills
  • Ability to work aggressively, be competitive and persuasive, while demonstrating confidence and resilience, and maintaining integrity and credibility
  • Skilled in MS Excel, MS Outlook and MS Office applications
  • Experience with CRM application
  • Experience with business application software

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