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Subject Matter Expert

Keywords / Skills : Subject Matter Expert, SME, escalations calls, quality of interaction, Customer Support

1 - 4 years
Posted: 2019-11-29

Customer Service/Call Centre/BPO
Other Customer Service/ Call Center
Posted On
29th Nov 2019
Job Ref code
Job Description
Job Description :
Job Description

Role: Subject Matter Expert (SME)

Eligibility Criteria:
Minimum 12 months of experience as SME
Good in Excel
Graduate can apply.
Good communication skill in Kannada/Telugu/English

Job description
Greetings from CBSL!!
We are having immediate openings for Banking Process
Designation: SME
Job Location: Bangalore
Domain: Banking
Process: Voice Process
Qualification: Any Graduate
Excellent Communication skills

Solid organizational, administrative and time management skills
Keen sense of attention to detail
Accountability and planning
Ability to demonstrate personal ownership of tasks and follow through to obtain desired results with the batch
Groom new hires to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer focused agents
Monitor and maintain quality of interaction with customers.
Call handling to develop first hand sensing of customer pulse and manage irate customers.
Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required.
To ensure that at no point in time the team lacks supervision.
Handling team & shop floor escalations calls and providing end to end resolutions.
Give timely & real time feedback with a view towards improving Operational and individual efficiency.


Salary: INR 2,75,000 - 3,25,000 PA.
Industry: / /
Functional Area: , , , , ,
Role Category: Back Office/Web/Transaction Processing
Role: Team Leader -(Technical)
Employment Type: Full Time, Permanent

About Company

Conneqt Business Solutions Limited
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