They are responsible for ensuring their staff give great customer service as well as monitoring the financial performance of the store. Typical responsibilities of the job include: recruiting, training, supervising and appraising staff. managing budgets.
Easy Career Solutions in Delhi offers a host of integrated services that succumb to the various requirements of the clients and candidates. Apart from providing hiring services, they provide consultancy by trying to understand the client’s needs and requirements before starting the hiring procedure. They also have trained personnel who understand the job needs and preferences of the candidates and further help them in seeking their careers. At present, the following openings are made available for distinguished firms - Banking Customer Service, Team Leader, Customer Service, Banking/Tech/Collections/Sales, U.S N Aus Credit Card Process, U.K Insurance Process, Travel Process, Quality Analyst, Lead Generation Process, Stream - Us Tech Pilot Process and Us Credit Card Up selling Process among other. They also have openings in the Airlines, BPO, Insurance and IT sectors. .
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases