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State Head Collection

Keywords / Skills : collection, recovery, Debt, Receivables

5 - 12 years
Posted: 2019-08-28

Banking/Accounting/Financial Services
Banking, Insurance & Financial Services
6.00 - 12.00 lacs
Posted On
28th Aug 2019
Job Description

Job Purpose

To manage the Collections portfolio for the State assigned.

To monitor and manage Cluster Collection Managers and Collections Officers Efficiency and Productivity.

To ensure enhancement of Collections and Recovery for their respective Clusters

To ensure that bucket flows are managed and kept within the targets agreed.

Key Responsibilities

Applicable for Team Handling roles.

Motivating, managing and counselling the Collections Managers & Officers to ensure their continued focus towards achievement of overall area target

Tracking efficiency & effectiveness of the Collections Managers & Officers on a Daily basis and providing feedback to them

To ensure maximum Collections and Recoveries.

Ensure that all procedures and controls are strictly followed

Ensuring that all cases are handed over to the Collections Officers within prescribed time frames and are appropriately actioned.

Guiding the Collection Managers & officers on specific cases to ensure maximum resolution

Monthly Resolution and Reversal Targets are met

Entering into customer negotiations for amicable settlements, if necessary

Providing timely feedback and update to National Collections Head to track productivity and account-wise feedback and thereafter necessary action to be taken.

Ensuring skip and cases requiring legal action have been identified and handed over as per policy

To ensure close coordination with Legal manager/team to enhance Collections and Recovery efficiency.

Tracking efficiency & effectiveness of the external agencies on a weekly basis and providing feedback to the agency Collection officers

Job Requirements

Qualifications Minimum Graduate is Compulsory

Experience 6-8 years of experience required in Financial services preferably NBFCs/Banks Experience of Collections and Recovery is essential.

Functional Competencies

Role requires considerable amount of travel for collection related actions on ground and customer follow-up (approx. 15Days )

Proficiency in MS Office (Word, Excel)

Basic Accounting Skills

Behavioral Competencies

Good writing and speaking ability in English & Local/Regional language. Knowledge of another Indian language would be preferable (not essential)

Good Communication and Negotiation / Convincing Skills

Target Oriented, Ability to work with minimal direction, self-starter

Ability to prioritize, multi-task, Delegate and proactively resolve problems

Key Interactions

Internal Nature or purpose of interaction

Collection, Legal and Branch &State Team Functional requirements and discussions related to collections

IT and OPS Team Collections System related, Statement of Account and Cheque Retrieval

External Nature or purpose of interaction

Agency Management To manage end to end of Agency Setup for Collections and driving Targets and adherence to Audit and Process.

About Company

AddOn evinces to be the rejoinder to your entire business manpower exigency. Powered with HR Solutions and Payroll solutions, AddOn comprises a team of associates brimming with innovative workforce solutions. With a talent pool of more than 1 million profiles derived from every sector in the working industry, AddOn guarantees talent focused personnel resources for your business. With over decades of in hand experience and expertise in providing manpower solutions to gargantuan business empires all over the world, it is your one stop solution related to personnel resources and manpower queries.
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