Magic Hive is a Manpower Development company based in Chennai. Magic Hive Manpower Development Company is a young and dynamic organization focused on providing top quality manpower for various verticalsWith a strong focus on employability development, youth empowerment and placing right people for right job. We at Magic Hive strive hard to help our people and clients thrive
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases