Job Description The position will involve developing Geneva RSLs and SSRS reports (for Geneva and data warehouse) as well as supporting existing one. The role will also involve day-to-day interaction with users (operations team, investor service team etc.), coordination with vendor teams and reconciling /investigating data discrepancies between source systems and final reports
Analysis of new reporting requirements End to end development of reports Support and ... Skills SSRS Expert
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases