Strong analytical skills Excellent communication skills Ability to take initiative Quick to learn and have a positive attitude Good organization skills Leading expertise in software engineering practices and methodologies. Contribute to knowledge capital and process improvement. Able to coach and mentor others. Act as a role model and mentor to colleagues.Skill Set:
C# ASP.Net 4.0˴.5 SQL Server/Oracle WCF Unit Testing Silverlight 5 and/or WPF application development ORM˾ntity Framework IoC using Unity⿊stle Windsor
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases