Crown is a global IT solutions & services company providing technology consulting, talent sourcing, and human resource management solutions to Fortune 1000 companies, with a strong domain focus. These solutions are vertically integrated and delivered through a client intensive relationship based engagement & global delivery model.
Established in 2002, Crown Solution is headquartered in Chennai, India with nationwide branch offices and subsidiaries in Singapore and Australia. Crown builds, manages and supports a wide range of highly scalable and flexible business functions, supplying cost-effective, quick turnaround solutions for our customers.
Crown’s resourcing solutions include contingent staffing, talent sourcing, managed services programs, vendor management systems and recruitment process outsourcing. Human Resource management solutions comprise the payroll and end to end post recruitment lifecycle management services.
Crown is an ISO 9001:2008 QMS (Quality Management System) standards compliant certified organization keeping track of processes, deliverable quality, performance metrics and customer satisfaction indexes. It provides a platform for continual performance improvement.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases