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Sr. Technical Consultant - Video Conferencing

Keywords / Skills : Sr. Technical Consultant - Video Conferencing

5 - 8 years
Posted: 2019-08-12

IT/Computers - Software
Software Engineer/ Programmer
Posted On
12th Aug 2019
Job Ref code
Job Description

Job Description

Rich Hands on experience of administering Video conferencing solutions.
In depth knowledge of Audio/Video Telephony (Legacy & IPT) of various OEMs to support remote maintenance
Hands on experience (installation and maintenance/Troubleshooting) on VC Products like :
  • TMS, VCS Control and expressway, MCU, ISDN GW, IP Gateway
  • Remote support management for Cisco Telepresence, Tandberg, Polycom etc
  • Hands on SDX, HDX, Scopia – support remotely
  • Video conferencing Bridges/Audio Bridges and hotlines
  • MCU related issues troubleshooting remotely
  • Manual arrangement to add audio bridges in video conferences
  • Manually extending the Meeting end time on request from client
  • Gatekeepers & Gateways Administration
  • Video End points management and troubleshooting
  • Quality of Services(QoS)
  • Bandwidth Management for Video Traffic
  • IP and ISDN Terminologies must be well known
  • H323 Protocol Suite
  • Preliminary knowledge of Firewalls and NAT
  • Should have excellent troubleshooting skill on VCS Expressway, VCS Control, IP Gateway, ISDN Gateway
  • Firmware upgrades for VC end points
  • Onboarding new units and handling configuration/testing with A/V or 3rd party field support teams
  • Reporting & Analysis for VC infrastructure
  • Troubleshooting real time live webcast issues during the events
  • VC Directory management and update
  • Awareness of ITIL framework and familiarity with ITSM Tools (like Remedy/HPSM/Clarify etc )
  • Vendor Coordination and OEM coordination on VC related issues

Excellent Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought process
OEM Engagement and end to end technical troubleshooting
Rich experience in handling of Implementation projects.

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