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Sr. Software engineer

Company Name Confidential

Keywords / Skills : Troubleshoot Networks, Keep Networks Secure

5 - 7 years
Posted: 2019-07-30

Industry
IT/Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Posted On
30th Jul 2019
Job Description
Typical duties include, but are not limited to:

• Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams

• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact

• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages

• Monitor a wide variety of information systems and network systems that include, but are not limited to VNP circuits, LAN/WAN systems, routers, switches, firewalls, servers, storage, backup, operating systems and core applications

• Document all actions in accordance with standard company operational policies and procedures

• Notify customer and third-party service providers of issues, outages and remediation status

• Ability to think on feet and provide required remedial activity of all the issues reported to NOC.

• Should have good working knowledge on Cloud based applications preferably on AWS, Azure and Google Could apps.

• Work with internal and external technical and service teams to create and/or update knowledge base articles

• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)

• Work on Active Directory activities, Exchange, O365 Cloud Exchange, Google Corporate Mailbox,

• Working knowledge on Ticketing tools like Manage Engine, Service Now, Remedy etc.

• Working knowledge on Monitoring tools like Ops Manager, Nagios, Solar winds, Whats up gold etc.

• Other duties as assigned

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