DCB INDIA is a leading Digital Marketing Agency that delivers online marketing solutions tailored specifically for small and medium-sized businesses. We have been acknowledged as one of the fastest growing digital agencies in global IT market. Our growth derived from our reputation of engineering cost-effective Search Marketing campaigns while providing a world-class customer experience.
Our once 'boutique agency' has helped thousands of companies across the India grow their businesses by utilizing our online marketing tactics and our suite of proprietary marketing tools.
Another key component of our formula for success is tracking all our clients’ marketing efforts in great detail. With keyword-level call tracking, Google Analytic integration, competitive intelligence and proprietary reporting software, we ensure that we are fully accountable to all our clients every month.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases