Job Description Sr. QA: -Noida Skills Proficient in QA methodologies, Agile SDLC principles (SCRUM), test automation framework, different verification/validation techniques, and test management. Extensive experience in testing Integration Applications, REST & HTTP web services, JSON/XML, web apps and relational databases. Thoroughly understand the functionality and write test scripts (unit, Integration test scripts) Responsible for executing test scripts and capture results. Tracking of reported proble...
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases