Job Description - 4 years of Testing and QA experience in .NET/ Dynamics 365 plus .NET project testing - Experience in Selenium and Six Sigma Green Belt preferred. - Test Automation Skills, VSTS - Knowledge of Business Processes - Experience in preparing test cases and taking the lead for QA Gates. Skills Exp in Dynamics Testing
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases