Sr. Program Manager -MNC @ Bangalore

Sr. Program Manager

Location - Bangalore

Job Description

The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple

teams and locations. We are looking for Program Manager who shares  passion for the

customer—someone who understands the importance of compelling delivery programs in creating an

overall customer (seller and buyer) experience.

In this role you will be responsible for working closely with sellers, seller support, customer service,

transportation operations to identify delivery and fulfillment issues faced by sellers and work with them

to alleviate their acute / short terms issues. You will also partner with product management teams as

well to identify long term delivery and fulfillment features and programs to improve the seller and

customer experience on the platform.

Role and Responsibilities

• Identify, analyze and work with operational teams to solve seller/customer reported issues

• Monitor operations performance and work with other teams (Transportation, Customer Service, Seller

Support, Product, Operations ) to address performance issues and ensure metrics are within goals.

• Monitor and drive seller impacting operational tickets to resolution

• Gather and analyze seller contacts and seller feedback to come up with seller experience improvement

suggestions and work with Product Manager for solution

• This position requires a candidate with the proven ability to drive process improvements and the

ability to keep pace with our explosive growth while motivating others to meet the challenges of an

extremely deadline-driven environment.

Basic Qualifications

• 4+ years of work experience

• Proven ability to successfully thrive in an ambiguous environment and changing market conditions.

• Experience with performance metrics and process improvement and Lean techniques

• Takes initiative. Doesn't wait to be asked. Plans efficiently while avoiding analysis paralysis.

• Consistent effort, intense commitment, and willingness to go above and beyond when needed.

• Strong team player, behaves like an owner, and ultimately focused on delivering results with high

standards.

• Experience using problem solving and analytical skills to solve business problems

• Experience gathering and analyzing large amounts of data and delivering continuous business

improvements.

• Ability to work effectively with tight deadlines in a fast-paced environment.

• Attention to detail and proven ability to manage multiple, competing priorities simultaneously.

• A strong appetite for teamwork, and a just-do-it attitude.

• Master’s degree in Computer Science, Math, Engineering, Operations Management or MBA

Preferred Qualifications

• Experience with Six Sigma, Operational Excellence Black Belt certification desired.

• Strong skills in Excel, and SQL is a plus.