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Sr Product Sppt Tech Advisor (R1045649)

Keywords / Skills : Sr Product Sppt Tech Advisor (R1045649)

Posted: 2019-02-25

Software Engineer/ Programmer
Posted On
25th Feb 2019
Job Ref code
Job Description

Job Description

Join us on our exciting journey!IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
Primary responsibilities:
  • Be the ambassador for operational excellence within a large support organisation. Create programmes of work to make a demonstrable difference to operations
  • Design and implement management frameworks for operational support groups, for example, knowledge management, quality management, time tracking, resource fulfilment
  • Identify process inefficiencies within operations and create and deliver plans to streamline processes and produce measurable results
  • Perform Pareto analysis on operations and develop action plans to drive down incidents
  • Maintain application portfolio for operations, report on compliance and manage non-compliance
  • Develop and maintain service maps for all critical business applications
  • Identify shift-left opportunities, implement plans and measure
  • Develop and maintain operational best practice guidelines for operations teams

  • Batchelors degree in science or engineering discipline
  • 5-10 year background in IT, preferably IT Operational Support
  • ITIL v3 certification, minimum Foundation level, preferably higher

  • Deep knowledge of ITIL/ITSM operational processes and metrics
  • Experience with or exposure to IT operational analytics, KPIs and presentation of same to senior management
  • Exposure to financial and resource management within an IT operations context
  • Ability to work with large complex data sets and use data analytics and presentation tooling such as Splunk, Spotfire
  • Previous exposure to Life Sciences industry or with highly regulated environments and compliance requirements is a bonus

We know that meaningful results require not only the right approach but alsothe right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA

Job ID: R1045649

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