RAFA International is a trusted name in global market and we work as a partner with our clients in solving the hardest problems challenging their business needs and the world.
The solutions we develop in partnership with our clients transform not just companies but also entire industries and even segments of society.
At the core of our business and our organization is close collaboration—among our employees at all levels and with our clients. Working together, our people continually challenge themselves and their colleagues to develop and implement innovative new approaches.
We at RAFA International are not in boundaries and we are exploring our self in diversified business activities not limited in Head Hunting, Recruitment Services, Executive Search, Human Resource Outsourcing, Employment Verification, Business Consulting, Web Designing and Development, Mobile App Development, Digital Marketing Services, Training and Certifications, Information Technology, Health Care, Hospitality, and Engineering Support Services but many other sectors as well.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases