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Sr. Officer – Business Development & Operations

Keywords / Skills : "Business Development", Trucking, "Bonded Cargo", "Air Cargo", "Air Freight", "Surface Transport", Exports, Imports

3 - 6 years
Posted: 2019-04-20

Sales/Business Development
Business Development Executive
Any graduate
Posted On
20th Apr 2019
Job Ref code
Job Description
Location: Cochin or Coimbatore

About the Job

You will be responsible to plan, co-ordinate and control the activities of bonded & non-bonded (General Cargo / Temperature controlled cargo) trucking business, to develop the business, to maintain and enhance customer relationships and meet organizational and operational objective ensuring world class customer experience and ensure profitability in all lines of business

Desired Profile

Education & Language skills

• Graduate with evidence of above average academic and extracurricular achievements

• Fluency in Malayalam, Tamil & English are mandatory

• Other regional language like Kannada, Hindi & Telugu are preferred

Experience - 3+ years operation / customer service experience in transport/ Logistics industry

Desired skills

Candidate must have the ability to handle the below mentioned responsibilities

• Responsible for overall growth of CBT & NBT business ex CJB & COK including airport operations inbound / outbound at station level

• Responsible for any other business activities / projects as assigned by Sales & Operation Manager

• Build relationship with customs department, custodian, Freight forwarders, authorities, vendors and any other stakeholders in the business in Coimbatore and Cochin

• Sales call with customers (airline & freight forwarders) to assess the business requirement and look for opportunities for TTA to serve their business needs

• Be proactive in getting the vendor details for outsource vehicles, constantly increasing the vendor base with a cost-effective pricing keeping in mind the safety and security of the cargo

• Look at opportunities for providing customized solution for bonded / non-bonded business

• Oversee the achievement and maintenance of agreed customer service levels and standards

• Review and assess BT permissions, bonds and BG given to various customs commission rate and ensure that the renewals are done in time to have continuity in customer service

• Handle complex and escalated customer service issues independently

• Ensure strict adherence to the safety security procedure and zero tolerance to be adhered

• In-line with team’s operational performance against set targets

• Build and nurture key external and internal customer relationships

• Communicate proactively business issues / updates, customer feedback to enhance cleints approach to the trade

• Monitor spends to ensure that expenses are consistent with approved budget. Supporting documents to be submitted during reimbursements

• Effectively communicate statutory and regulatory requirements (as applicable) where’re appropriate and ensure adherence

• Responsible and ensure that adequate resources are available to arrange / procure a return load from CJB / COK and surrounding 100km radius

• Comprehensive knowledge of trucking business and subsequent pros & cons

• Create a team culture and engender a climate of continuous support

• Quality initiative and subsequent implementation to make the brand the preferred choice of the customers

• Assist the Sales & Operation Manager to identify any new business opportunities for the company including CBT and non-CBT business

Key Skills

• Effective Communication and interpersonal skill

• Flair of Customer orientation

• Logical and quick learner

• Strong stakeholder and people management skill

• Strong negotiation and bargaining skill

• Ability to understand & implement strategic priorities, direction and focus

• Innovative and resourceful in response to rapid hanging environment and role

• Ability to assess and invent ways to do statistical analysis within available resources

• PC literate with adequate knowledge of MS word/excel

• Highly propelled with zeal to meet the business objectives

• Ability to work without supervision

• Strong understanding of cross functioning / multitasking and cross-cultural working

• Very strong in financial integrity

Contact: Vaidyanathan R – 9840919226; Indhu J - 9600008133

About Company

Our client is part of a Chennai based group of companies with interest in integrated logistics industry. They have a fleet of GPS enabled truck to cater to the surface logistics of their clients moving air or sea cargo as a last mile activity. Being aware of the demand the industry places on safety, on-time performance and seamless co-ordination, they take these aspects at their yardstick for performance. Their high tech automated processes, matched with an enthusiastic team of experts are the pillars that are driving them towards revolutionizing the trucking industry in India like never before.
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