requirment analysis, Design and development, detail program specification, buf fixingSkill Set:
At least 8 years of experience providing information technology solutions in the development, implementation, and/or maintenance of software applications or systems •Experience with SQL Server and Oracle •.NET ʌ# or VB.NET experience) •Web Application Development - must be able to work with web services and API calls •Clear understanding of the Software Development Lifecycle (SDLC) •Strong written "amp verbal communication skills •Ability and experience supporting the SDLC (requirements analysis, design alternatives, detail program specification, etc.) •TCIP/UDP •Socket Communications •jQuery •HTML5 •JSON •XML •MVC 4.0 •CSS •AJAX •REGEX WebAPI, WCF 4.0, WF 4.0, EF4.1 MCPD ʊSP.NET Developer / VS 2008); MCITP; MCPD ʎnterprise Application Developer 3.5˴.0 / VS 2008).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases