Company Profile: Procentris is an internationally-based company founded on the principle of delivering value through people, process, and productivity. We have our presence in Argentina, California, Mumbai, Kolkata & Ahemdabad. Procentris delivers cost-effective IT solutions and related web services with the help of its versatile team that includes engineers trained in cutting edge technology, network experts, and electronic wizards. Our diverse skill sets and rich experience enables us to deliver high quality service to our clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases