manage consulting engagement in the areas of product marketing management in india and product operations improvement. build and maintain relationship with a high performing and fast moving set of leaders from our client organization lead a team of very talented and experienced consultants in the product marketing management and program management domains help deliver best program results for our client and help grow our engagement and business with the client recruit the best talent, motivate , develop and retain them in our team
Saaki Argus And Averil Consulting Our Client is an American multinational corporation that provides digital, technology, consulting, and operations services.It is listed in the NASDAQ-100 and the S&P; 500 indices.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases