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Sr. Manager/ avp - Global Service Delivery Lead

Keywords / Skills : Customer relationship, BPO, Auditing, Coaching, OTC, US GAAP, Service level, Quality management, Management, Service Delivery Lead

7 - 12 years
Posted: 2019-05-10


Customer Service/Call Centre/BPO
Manager - Service Delivery
Posted On
10th May 2019
Job Ref code
Job Description
Job Description:

    Job Description:

    Experience of at least 10- 12 years of managing F&A; delivery with minimum of 7- 8 years leadership experience in BPO.

    Deep Accounting knowledge and expertise across P2P/ OTC/ R2R and working knowledge of US GAAP

    Proven ability to project manage new initiatives and process changes

    Proven self starter and initiator of process improvements

    Ability to manage problems effectively and efficiently, particularly under pressure and ambiguity

    Good interpersonal skills, able to communicate (both internally and externally) on a variety of levels across the delivery centres, the client and external third parties and staff.

    Previous experience of managing to and meeting service level agreements in BPO

    Proven ability to work within a challenging client environment

    Energy, drive and enthusiasm

    Strong influencing skills

    Advanced customer relations management skills

    Effective coaching and mentoring skills

    Good hiring and interviewing skills

    Excellent verbal and written communication skills

    Able to adapt and design frameworks for audit management and reporting, quality management and compliance

Desired Candidate Profile
    Please refer to the Job description above

About Company

ANRI Solutions HR Services Pvt. Ltd ANRI Solutions HR Services Pvt. Ltd. is a Delhi based leading staffing solutions entity, offering a full range of options to help businesses and individuals choose their way in the contemporary world of work. We employ large number of people every day through a network of our employees providing effective staffing for our esteemed clients. With employment opportunities in the public and private sector, on both permanent and temporary basis, we make it easy for people to find employment and for companies to find staff with the skills they need. We anticipate and benefit from changes in the contemporary world of work to get the right mix of permanent, temporary and contract staff achieve higher productivity at lower cost. Our endeavor is to stay flexible enough to rapidly adjust as per your workforce requirements to changing market condition. Within Delhi / NCR, ANRI Solutions HR Services Pvt. Ltd. has over 10 years of experience in staffing and recruitment, training, HR services, outsourcing and consulting. For all industries, all skills, all levels.
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