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Sr Manager - ATM Coordinator /operations Leading bank : Delhi Location

Keywords / Skills : atm coordinator, atm incharge, atm manager, atm management, atm operations

5 - 10 years
Posted: 2018-11-28

Job Description
Sr ATM coordinator required for leading bank for Delhi location

Band : Sr Manager - E4

CTC: 9-12 Lacs

Interested candidates pl do share your updated resume with

Senior ATM co-coordinator

* End to end responsibility for managing uptime availability of the ATMs in the portfolio by taking steps to avoid cash outs.

* Liaise with Currency Chest/main Branch so that cash is made available to the CIT

Agencies.

* Highlighting IT equipment / admin related issues at the sites with the concerned

Teams.

* Ensuring Audit inspection of ATMs in your city attain the "satisfactory" mark.

* Take care of customer disputes pertaining to wrong dispensation of Cash and

Capture of Cards.

* Manage all Third Party vendors at the ground level including the CIT Agencies

* Do an end to end reconciliation of the ATMs .

* ATM Commissioning - Liaison with the Regional Project Manager for ensuring timely launch of new ATMs.

* Bring in process checks to check the working of the vendors by doing twice in a month site verification of the Offsite ATMs and monthly visit to the vault of the CIT Agency.

* Complete responsibility for managing the ATM availability by

o Co-ordinating with stakeholders such as IT/ Admin / Infra / ATM manufacturers & Managed Service providers to improve processes related to ATM Uptime

o Track major reasons related to long duration ATM downtime and implement mitigant.

* Co-ordinate with front end ATM channel, Currency Chest & Branch Banking to identify locations which have challenge pertaining to cash availability and implement measures for mitigating the same.

* Monitor & Track the utilization of cash in the portfolio so as to avoid idle cash in the system with minimal cash outs.

* Visits to reporting ATM coordinator locations on quarterly basis to review ATM process and highlight observations in form of report to seniors.

* Visit to branches and share the report with discussion points with actionable.

* Responsible for improving the transaction volume at Branch ATMs by means of

o Implementing branch specific measures to improve usage.

o Diverting ATM able transactions from teller counter to the ATM.

o Perform segmentation within the branch portfolio so as to implement improvement measures for segments which need intervention.

About Company

Quotient Consultancy is an ISO 9001-2008 Certified Consultancy.

Mumbai based Recruitment and Corporate Training firm.@ Quotient we cater across Middle /Senior to C X O Level Hiring Across all Industry Sectors.
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