Techwave is a global IT services and solutions provider headquartered in Exton, PA with local offices in Europe, APAC, UAE and South Africa. Our Global Delivery Center (GDC) is located in Hyderabad, India. We are a trusted strategic business partner that provides value added services through co-innovation, thought leadership and industry best practices. Our agile and collaborative approach makes us the right-sized partner in the industry. We emphasize on process driven best practices and futuristic automation strategies.
Techwave is ranked #9 among the fastest growing companies in the region by the Philadelphia Business Journal and #15 in the IT services domain in the USA by Inc 500.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases