Job title
Sr Infrastr Services Mgr

Company Name
Mphasis Limited

India, Pune

12 - 15 years

Key Skills


Software Engineer/ Programmer

IT/ Computers - Software

Posted On
13th Feb 2019

Job Ref code

Company Profile Link

About Company

Mphasis enables customers to reimagine their digital future by applying a unique formula of integrated cloud and cognitive technology. Mphasis X2C2TM formula for success (shift anything to cloud and power everything with cognitive), drives five dimensions of business value with an integrated consumer-centric Front to Back™ Digital Transformation, enabling Business Operations and Technology Transformation. Mphasis applies advancements in cognitive and cloud to traditional Application and Infrastructure Services to bring much needed efficiency and cost effectiveness. Mphasis' core reference architectures and tools, combined with domain expertise and hyperspecialization are the foundation for building strong relationships with marquee customers.
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Job Description

Who are we looking for?
A mid-senior level Project lead to manage a critical project for one of our biggest client in Transport/shipping domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications.

Technical Skills:

  • Experience - 8+ Years
  • 6+ years of progressive IT infrastructure experience, ideally within a global company.
  • Experience in IT infrastructure delivery and IT Operation Management.
  • Should have experience in Security infrastructure
  • Should have fair technical understanding of Information security etc.,

Process Skills:
  • Operations manager involves overseeing and having responsibility for all the activities in the organization which contribute to the effective production of goods and services.
  • Understanding of organizational structure, the exact nature of tasks that are classified under the operations function, understanding the strategic objectives
  • To resolve all tickets/incidents and escalations in adherence to SLA timelines and security guidelines.
  • To perform value addition activities such as training/mentoring, implementation of best practices.
  • Knowledge sharing and Knowledge base review and management through effective & timely documentation
  • To ensure positive customer feedback and satisfaction through calls/discussion to ensure correct resolutions
  • To adhere to agreed process and quality standards; and, company policies
  • Participate in architectural reviews and suggest improvements to generate more opportunities or to reduce the cost
  • Proactively resolve issues that challenge project schedule, scope, cost, or quality and (1.) Incident Management + Change Management (Planning & Execution)
  • To perform Root Cause Analysis and problem management to ensure that the correct resolutions are provided for capacity planning and architectural planning
  • Planning and controlling change.
  • Developing an operations strategy
  • Designing the operation's products, services and processes
  • Improving the performance of operation
  • Managing quality assurance programs.
  • Researching new technologies and alternative methods of efficiency.
  • Basic Knowledge on networking components such as Router, Switches, Firewall, Load Balancer, WAP, WCLs, WAN appliances etc.,
  • Experience of working in ITIL environment
  • Experience of Network/Infrastructure management would be a plus.
  • Ensure that the project costs and expenditures are aligned with the Annual Operating Budgets.
  • On - call Escalation, Ticket Quality measurement.
  • Process adherence & Security compliance
  • Customer feedback ( Appreciations, CSAT survey results)
  • KB preparation and review, Knowledge sharing & documentation

Behavioral Skills:
  • Effective interpersonal, team building and communication skills
  • Network Infrastructure Certifications is a plus
  • ITIL certification a strong plus

  • Bachelor's Degree in Computer Science, Information Systems, Business or related field, or equivalent, relevant experience; Master's Degree preferred.

Primary Comp & : Team Management - Leadership
Skill Percentage - 51
Skill Version - N/A
Proficiency - Expert(>9yrs)
Secondary Comp & : Operations
- Wintel
Skill Percentage - 25
Skill Version - Data Centers
Proficiency - Advanced(>5 & 5 &

Whats in for you?
  • At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
  • With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
  • You get an open and transparent culture along with freedom to experimentation and innovation

About the practice/ Project:
  • Leading North American shipment/transport dealing with technology projects in the area of GRC. Client projects deals with cutting edge technology in banking space and the customer is a leader in technology adoption.Who are we?

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.