Skilled in SAP user support, troubleshooting and error resolution.
Developing technology strategies.
Identifying problems by getting to the root cause of the issue.
Can manage multiple priorities simultaneously.
SAP Finance, Controlling and FIGL project experience.
Hands on FICO configuration experience.
Fluent in English with good communication skills.
Good understanding of accounting concepts.
interacting with clients at all levels to understand the business requirements to conclude the blue print, configuration, testing, migration, support and continuous enhancements of the General Ledger, Accounts Receivable, Accounts Payable, Treasury / Banks, Controlling cost center accounting, Profit center accounting, Internal orders, Product costing, COPA and Funds Management.
Closely follows the strategic direction set by senior management when establishing near term goals.
Have some latitude in decision-making acts independently to determine methods and procedures on new assignments. Decisions have a major day to day impact on area of responsibility.
Manage interactions and delivery with third parties contributing to the overall solution, i.e. bank interfacing
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases