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Sr. Executive – Freight Forwarding – Documentation; Customer support (in-House)

Keywords / Skills : "Customer care", "Freight Documents", "Freight Forwarding", operations, "Sea Cargo", "Air Cargo", "Integrated logistics"

2 - 5 years
Posted: 2019-01-28

Industry
Courier/Freight/Transportation
Any
Function
Purchase/Logistics/Supply Chain
Role
Other Purchase/ Supply Chain
Education
Any graduate
Posted On
28th Jan 2019
Job Ref code
SEFF-MAA-28119
Job Description
Job Description 
You will be a subject matter expert in freight forwarding documentation and formalities. You will handle the queries of the internal team located in different location on the subject of freight forwarding documentation and will guide them in following the SOP and ensure fulfillment of documentation for smooth freight movement. You will identify any gaps in the system and take corrective actions. You will impart training to the users as and when needed. 
  
Desired Profile
 

Qualification –
Any Degree 

Experience – 2 + yrs 
 

Skills 

• Must have experience in International integrated logistics Freight Forwarding

• Must have in-depth knowledge in freight forwarding documentation & Operations

• Capability to take on the role of Subject matter expert

• Previous experience of CargoWise One either as an operator or trainer is desirable

• Ability to Support CargoWise One users via tickets and assist with their queries & training

• Identify and escalate situations requiring urgent attention

• Ability to use analytical and decision-making skills to offer options and resolve issues

• Excellent interpersonal skills

• Great customer service ethic

• High energy and a passion for learning

• Support worldwide Customers on 24/5 shifts

• Adaptable to process and system changes

Desired Skills 
• Must have International Freight Forwarding experience

• Must have experience in Cargowise One

• Must be able to work with Microsoft Office suite

• Excellent communication skills

• Fluent in English language (Verbal and Written)

• Strong problem solving abilities

Contact: R.Vaidyanathan – 9840919226; Indhu J - 9600008133



About Company

Our client is a German MNC who has been into Logistics for the past 165 years. They cater to integrated logistics of Air, Sea & Supply chain Management etc. Their IT infrastructure support services for 160 global offices are delivered from India.
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